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Nelson Investment Planning Services, Inc. and Nelson Ivest Brokerage Services,
Inc. have developed a Business Continuity Plan on how we will respond to events
that significantly disrupt our business.
Since the timing and impact of disasters and disruptions is
unpredictable, we will have to be flexible in responding to actual events as
they occur. With that in mind, we
are providing you with this information on our business continuity plan.
Contacting Us –
If after a significant
business disruption you cannot contact us as you usually do at 407-629-6477, you
should call our alternative number 407-244-3040.
If you cannot access us through either of those means, you should contact
the applicable mutual fund or variable annuity company to complete any
transactions within your accounts, including investments or redemptions. The contact information for the four
mutual fund families that we predominately do business with is as follows:
American Funds, 1-800-421-0180, P. O. Box 2280, Norfolk, VA 23501-2280
DWS/Scudder Investments, 1-800-621-1048, P. O. Box 219151, Kansas City, MO 64121
MFS, 1-800-225-2606, P. O. Box 55824, Boston, MA 02205
Putnam Investments, 1-800-225-1581, P. O. Box 41203, Providence, RI 02940-1203
Our Business Continuity
Plan – We plan to
quickly recover and resume business operations after a significant business
disruption and respond by safeguarding our employees and property, making a
financial and operational assessment, protecting the firm’s books and records,
and allowing our customers to transact business.
In short, our business continuity plan is designed to permit our firm to
resume operations as quickly as possible, given the scope and severity of the
significant business disruption.
Our business continuity plan addresses: data back up and recovery; all mission
critical systems; financial and operational assessments; alternative
communications with customers, employees, and regulators; alternate physical
location of employees; critical supplier, contractor, bank and counter-party
impact; regulatory reporting; and assuring our customers prompt access to their
funds and securities if we are unable to continue our business.
Each mutual fund or variable annuity company backs
up client records in a geographically separate area. While every emergency
situation poses unique problems based on external factors, such as time of day
and the severity of the disruption, we have been advised by the mutual fund and
variable annuity companies that their objective is to restore their own
operations and be able to complete existing transactions and accept new
transactions and payments within a reasonable period of time. Your orders and requests for funds
and securities could be delayed during this period.
Varying Disruptions
– Significant
business disruptions can vary in their scope, such as only our firm, a single
building housing our firm, the business district where our firm is located, the
city where we are located, or the whole region.
Within each of these areas, the severity of the disruption can also vary
from minimal to severe. In a
disruption to only our firm or a building housing our firm, we will transfer our
operations to a local site when needed and expect to recover and resume business
within as quickly a time as possible.
In a disruption affecting our business district, city, or region, we will
transfer our operations to a site outside of the affected area, and recover and
resume business within a reasonable period of time. In either situation, we plan to
continue in business, direct you to contact the mutual fund or variable annuity
company directly and notify you through our customer emergency number at
407-244-3040 how to contact us. If
the significant business disruption is so severe that it prevents us from
remaining in business, we will assure our customer’s prompt access to their
accounts.
For more information – If you have questions
about our business continuity planning, you can contact us at 407-629-6477.
Nelson Investment Planning Services, copyright 2002-2008, All Rights Reserved